Frequently Asked Questions

Frequently Asked Questions

ACCOUNT SETUP: Just click on Sign In on top navigation bar, click REGISTER, and then complete the information under the NEW CUSTOMERS section. (For mobile users, the link is located under Shop > Account.)

FORGOT PASSWORD: Don't worry about forgetting your password! The website has a Forgot Password feature which will send a password reset link to your email address.

PAYMENT: We accept Visa, MasterCard, and American Express. All payments are processed via secure server with software and processors who comply with the industry PCI security standards.

CONTACT US: We are always glad to help during business hours, but to make things even more convenient you have your very own dedicated customer service representative who knows your products. Customer Service Representative 972-242-6332 x620. If you happen to catch us outside of business hours, you can reach us by email at IDLife@IDLifeGearStore.com.

RETURNS: We strive to make every order "exactly right", but due to nature of custom printed orders we cannot accept returns.

DAMAGE OR SHORTAGE: All claims for shortages or damage must be made within 72 hours of delivery of goods. You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund of the item.

SPECIALTY ITEMS: We are always happy to assist you with any special item, please contact us to help.

All prices & availability subject to change without notice.